MMS/picture message ability

  • 5
  • 158
  • Idea
  • Updated 9 months ago
  • Implemented
I am extremely happy that you have added SMS/text messaging ability to your system. It was one of the things I was waiting for. But since I have signed up I've found that customers try to send me MMS/picture messages. This is usually to aid in solving a problem or questions.

While I know none of the other competing products have this either I think this would be a great offering to differentiate you from the pack. In another forum I cam across a suggestion of having the picture being sent to the users email instead of the normal route. I know a lot of people that use MMS daily on their mobile phones and since I'm using my Ring Central number as my main one for customers it does kind of lack that feature. I have to then give out my cell phone number for them to send me the picture. A couple of times I didn't even know that they tried to send me a picture. Please consider this option.
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Craig Mesa

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Posted 5 years ago

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Mike, Official Rep

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Official Response
Fantastic news everyone.  The RingCentral Mobile app v9.1.0 was released and contains MMS functionality for limited release.

Customers interested in getting an early look at MMS can request access by sending a feedback email from within the app.  To send feedback, tap your profile icon, tap About  and select Send Feedback and include your MMS request in the body of the message.  Access will be added within two business days.

In the coming weeks, the MMS capability will be generally available on both RingCentral Mobile Apps and RingCentral for Desktop apps.
(Edited)
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Mike, Official Rep

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Official Response
MMS Update: Sorry for the confusion with some users not having the MMS feature. The feature is in limited availability.  

Look for the general availability around the middle of June
, at which time all RC US Office users should be able to send and receive MMS.
(Edited)
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Mike, Official Rep

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Official Response
Note:  The following features are not supported in MMS

1. Group MMS is not supported in RC Mobile.   

2. Our platform does not support MMS between extensions.

Hint:  Use the Glip app at this time for Group Messages or users extensions.
(Edited)