MMS/picture message ability

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  • Idea
  • Updated 3 years ago
  • Implemented
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I am extremely happy that you have added SMS/text messaging ability to your system. It was one of the things I was waiting for. But since I have signed up I've found that customers try to send me MMS/picture messages. This is usually to aid in solving a problem or questions.

While I know none of the other competing products have this either I think this would be a great offering to differentiate you from the pack. In another forum I cam across a suggestion of having the picture being sent to the users email instead of the normal route. I know a lot of people that use MMS daily on their mobile phones and since I'm using my Ring Central number as my main one for customers it does kind of lack that feature. I have to then give out my cell phone number for them to send me the picture. A couple of times I didn't even know that they tried to send me a picture. Please consider this option.
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Craig Mesa

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Posted 6 years ago

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Leo

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I would second this. We run into the same exact issue
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Anthony

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I would like to also see the MMS feature come to Ringcentral.   That would be a huge help not having to give our our personal number.
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Greg Swift

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We would love to have this. My wife wants to be able to send pictures of her client's eye glasses when their order comes in via text message.  For now she has to send from a separate cell phone, which is a horrible customer presentation compared to the rest of our phone presence.
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Bryan.Mills

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I hope MMS can be added. Would be great as others have stated.
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Elawton

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This feature would be fantastic! Please look into this!
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Carlo

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Please do this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Elawton

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Ring Central..can we get some kind of response to this request? Obviously there is no intention of doing this, this thread is being ignored by Ring Central. Maybe once a competitor offers it, they will come around. We can keep hoping...
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Mike, Official Rep

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Sorry nobody has responded here yet.  We appreciate everyone's comments here as this is just one of the ways that we measure interest in our future product developments. So, your comments are being seen by our product team and all idea suggestions here are reviewed.  I'll do my best to get a status update on this, and the other idea topics for you. 

Mike 
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Anthony

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Is there anything new on this request? This feature is desperately needed.
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Mike, Official Rep

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Hi Anthony,   There is nothing planned in the near future for this, so if our Product Team decides to do this it will probably be down the road. But, I can't say for sure, if the demand for this heats up anything could change. 
It has been 2 years now... Any progress or update on intentions for this MMS feature? Consider working with Twilio for an MMS API?
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Anthony

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Has there been an updates on this?   I am sure if more people knew how to comment here the general public would see this as a much needed feature and there would be more comments.  I have people using my person number to send pictures over and then trying to call me back on it instead of the office.   Even google can provide MMS with there phone numbers.  When a MMS comes in it comes in as an email which would be perfectly fine.   
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Kim, Alum

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Anthony,

There is no update on this.  Advice customers to please VOTE the idea so we can push for this in a future development.

Kim
(Edited)
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Barry Elk, Champion

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We've only been on this system two weeks and were quite excited to goto the "one number" concept since SMS and Call Handling allowed us to only give our direct extension. Like others this is becoming a shortcoming of Business SMS. 

The name seems to imply MMS is just for recreation.  Far from the truth.  We send screen grabs, graphic suggestions and more as part of our business usage of texting.  It is quick and efficient.  I don't want to have to go through the keyboard gymnastics of sending a fax to accomplish the same thing.  Talk about a deprecated technology.  I haven't sent or received a fax in a half-dozen years... Yet that is richly supported in a day when scanning and emailing any document is faster and easier.

So my TWO THUMBS UP for MMS capability.  Keep this community push going.
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j

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This reply was created from a merged topic originally titled APPLE IOS: allow mms or some kind of picture messaging for mobile app and desktop....
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Andy

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This reply was created from a merged topic originally titled Pictures via Text Message.

This 100% needs to be a feature! Dealing with customers via text message and there is an absolute need to send/receive pictures via text message. We're currently needing to still give out personal cell numbers to make ends meet which defeats the purpose of the text messaging service via RingCentral.

I'm sure I'm not the only one - HELP! Thanks :)
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Claudio (Customer)

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Ryan Wessel

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More importantly when customers mms your RC number it doesn't give the customer a rejected message so the customer thinks you got the message. .. it has lost me a few deals. Google voice (free service) has it. Please step up to the times and add mms and spell check for the desktop soft phone sms. Thanks
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Josh Watson

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This is a MAJOR feature omission.  As said above, the lack of MMS is a deal breaker.  By providing SMS capability people/clients assume they can also group message the same number, as all modern day devices can....  It would quite frankly make more sense to not offer any text messaging as apposed to only supporting SMS.  Please update this feature to bring your Messaging up to the level w/ the rest of Ring Central's platform. 
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Kerpan

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Agreed, I am evaluating several outside services that offer both. Lucky for RingCentral these services are for SMS/MMS Only because if they had VOIP they would have had my entire companies business months ago. I know several other RC Customers I am in a mastermind with that are desperately seeking this solution as well. I so desperately need a one number solution for my sales teams!!!
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OnCallAnswer

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I would like to be able to send sms to an email address also, I send to Doctors and to be hippa compliant I have to send to an email. 
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Carlo

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Anything on this. I have to use hangouts for my team
To communicate and have to give my clients a google voice number mainly for MMS. Would like to have everything in one place. Twilio ready solved this with MMS
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Ryan Phillips

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This issue is killing me. The biggest problem is that people send mms messages and expect that I received it. There's no notification to them that "this user can't receive photos". Instead it only comes up if there's some conflict that makes it clear I never received some of the messages that were sent to me.
Customer: "I sent you that days ago"
Me: "oh I'm not seeing that text message"
Customer: "ok... Let me resend it. Done"
Me: "hmm, still nothing. Oh wait, it's not a photo is it?"
Customer: "yeah, why?"
Me: "oh sorry, I can't receive photos at this number. Let me have you use another # or email"
Customer: "ok. That's fine. Strange though, my grandma can receive photos I text to her"

Then, I'll start receiving texts at the new number (my cell). Clearly this breakdown in communication and support workflow is not ideal and causes awkward and unnecessary miscommunications.

Photos in text messages have become a standard and it's unreasonable to expect that someone capable of receiving a text message can't send or receive a photo.

Please help.
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Kerpan

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Agreed, this makes me sick to think about the business I have lost. You just reminded me of how subscribing to an outside service will be worth it because if I lose one customer or one referral partner it costs me big $$$$$!
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Lawyer Rob Hill

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<BUMP> This would be a major feature plus to have and is a major problem not having since senders think that I've received their pics but I haven't
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vashi

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This reply was created from a merged topic originally titled mms.

I strongly feel mms is a very important feature in today's tech world.  So why is ringcentral not looking into this?  Is it because it is expensive or the platform for ringcentral is not up to the standard?  Also why cannot the sender of mms get notification that the mms did not go through?
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Elawton

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Does anybody know of a different voip service that has this feature? I am ready to cancel my contract with Ring Central. Nobody at Ring Central is taking this request seriously. All we get is an employee saying "no update". 
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Ryan Phillips

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I commented on that thread. We really need a status on MMS in Ring Central. Is it being ignored because somehow Glip does it better? If so, we need to know that. Is it using MMS standards that will be supported by all providers? I signed up for Glip and can't figure out how I'd use it for MMS without getting my customers a login which I 100% can not do. I need to be able to receive a MMS to my RC # without previously having interacted via phone/text with that person.
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Josh Watson

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@Mike, Google Hangouts offers both SMS/MMS capability, and they are also a cloud based phone system. Aside from the obvious differences this shows that integrating the SMS & MMS feature is feasible. I am using the mobile apps exclusively for my company which provides us the flexibility we need from our phone system, and RC does this exceptionally well, aside from this one omission. Quite frankly if this feature continues to be ignored I will start shopping for another system. Here 2015 it is widely assumed that EVERYONE has MMS cabability (if you are already sending SMS messages), and RingCentral is putting us in a difficult position.
(Edited)
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Katrina Bogany

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This is absolutely correct. MMS is such basic functionality that it's ridiculous that it even has to be discussed. How silly is it to have to tell someone with whom you are communicating that you cannot receive a picture via text? It's ridiculous and embarrassing. I work in construction, and it is very common for someone to send me a text with a picture, or to request that I send them a picture of something via text. Not only is it ridiculous that it's a major point of discussion, it's even more ridiculous that it has taken so long to receive the attention from RingCentral that it deserves. I would think that RingCentral is supposed to be advanced tech, not bare bones yesterday's tech.
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Kerpan

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Agreed... I am also a Salesforce User and I am currently using Textey as an integration into my system. It is NOT a VOIP product, but a stand alone SMS & MMS service. Unfortunately this is not a SINGLE number solution, but they do have it built in that anyone that calls the number through their service can be directed to your RC or Alt #. This is at best a 2 Number Solution, which just makes it semi old fashion as you could treat this number as your Mobile, and your RC as your office. Now big question here would be, can you turn off your RC number from getting any Text/SMS.

Another service I am looking at is Heywire which is now owned by Salesforce. They have two services that will even allow you to use your exiting landline number with their service, which allows continuity of branding.  I am currently working to see if they can use my RC line as this would then be a true SINGLE number solution. RC Better hope these guys don't get into the VOIP biz as their services is slick and I personally text AS MUCH as I speak with my clients.
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OnCallAnswer

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I text 15,000 messages a month to 100 different Doctors and I am now looking for a more reliable service, I bill per message sent and they do not even have a report that you can run to show how many messages you have texted. 
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Fractal Apps

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Bump
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Mitchell Ogden

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This reply was created from a merged topic originally titled Receive pictures via business sms.

It would be great to be able to receive picture messages via business sms. I run an independent dispatch company and a lot of our driver send copies of their proof of deliveries via text. I know there are a lot of alternative methods for them to scan the documents with their smart phones and email them or upload them to cloud storage, but most of them are not tech savy.
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Ryan Phillips

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Just so y'all know I'm going on a hunger strike until we get a decent response from RC on this issue. I had a breakfast taco this morning, but starting now! I'm getting hungry for lunch, but my will is strong.

I'll still be drinking water and taking a multivitamin, but I'm already pretty skinny. I don't think I'll last long before I start wasting away. 

Who will join me?

-------------------------------------------
10/6/2015 6'4" 170lbs BP:110/80
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Kolby Davis

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looks like its really going to happen this month spotted this updated to the RC SMS page Business SMS and MMS
 https://www.ringcentral.com/office/features/business-sms/overview.html 
Wow! That's exciting! Looking forward to that update!
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Ellen Roberds

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So did this feature get launched or is it a still about to be launched?
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Danno, Champion

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Started to roll out.  Right now, if you have notifications sent to your email for SMS, you'll get the picture.  But you can't send/receive via the mobile APP until mid month / and end of the month for RC4W.
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Chris Duquette, Champion

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He said "get the picture" niiiiiiice

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