Please add a "Warm Transfer" button to the mobile app so it works/looks like the Desktop app shown below.
This way you don't have to use the sequence ##*1+ 10 digit number to perform a warm transfer.
This way you don't have to use the sequence ##*1+ 10 digit number to perform a warm transfer.

Mike, Official Rep
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94,188 Points
Posted 4 years ago
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142 Points
This is pretty amazing. Seriously 3 years and nothing? for a simple and critical feature? rather disappointed RC.
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402 Points
You may want to take a look at an attendant console. Bridge Operator Console provides these features for users, and is designed for front desk works, making it superior to a desk phone.
https://www.youtube.com/watch?v=JUpdDzeB3zo
https://bit.ly/2MhxgnK
https://www.youtube.com/watch?v=JUpdDzeB3zo
https://bit.ly/2MhxgnK
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754 Points
Doug, that looks promising. We are in need of a way to be able to do a true warm transfer where the three parties are on the call at the same time and then the operator can drop off after the call is established. Currently the Ringcentral SoftPhone app does not support it.
Can the Bridge operator Console provide that capability for our multiple users?
Can the Bridge operator Console provide that capability for our multiple users?
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402 Points
We are working with RC to get conferencing capability in the WebRTC SDK, then we could absolutely do it. Also as a parallel track, they are rolling out the telephony API in beta, which allows us to control a phone. So in the near future we can do it either way I hope. :-)
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288 Points
RingCentral app - Mobile iOS & Android
"Warm Transfer: In addition to Transfer Now (direct transfer), users now have the option to Ask First (warm transfer) or send to Voicemail when transferring calls."
Due in an upcoming release I believe.
"Warm Transfer: In addition to Transfer Now (direct transfer), users now have the option to Ask First (warm transfer) or send to Voicemail when transferring calls."
Due in an upcoming release I believe.
Saadet, Employee
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68,092 Points
Official Response
Hi all, this capability is available on the RingCentral app, like Richard mentioned :) You can learn more about it here.
(Edited)
- 64 Points
I can't access the video. Do I need a separate login for Salesforce?
Saadet, Employee
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68,092 Points
Hey LaConya! For some reason that link was busted. So I updated it :) You should be able to view it now
- 72 Points
What about the desktop version of RC, is there an option to warm transfer?
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288 Points
Yes, warm transfer is available in the desktop, just not RC Phone mobile app on IOS or android.
- 72 Points
How do we perform a warm transfer using the desktop? We haven't been able to figure this out. Thanks.
Shelly Roth, Champion
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1,964 Points
Correct, Richard. Warm Trasfer is not available on the RC Phone mobile app. Is that happening soon?
Saadet, Employee
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68,092 Points
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