Mobile App: Add a Warm Transfer button to mobile app.

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  • Idea
  • Updated 5 months ago
  • Implemented
  • (Edited)
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Please add a "Warm Transfer" button to the mobile app so it works/looks like the Desktop app shown below. 

This way you don't have to use the sequence ##*1+ 10 digit number to perform a warm transfer. 

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Mike, Official Rep

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Posted 4 years ago

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1 year ago
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Liz Hosp

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This is pretty amazing.  Seriously 3 years and nothing?  for a simple and critical feature?  rather disappointed RC.
9 months ago
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Doug Routledge

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You may want to take a look at an attendant console.  Bridge Operator Console provides these features for users, and is designed for front desk works, making it superior to a desk phone.

https://www.youtube.com/watch?v=JUpdDzeB3zo

https://bit.ly/2MhxgnK

2019-05-30T19:34:59+00:00
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Dima Tochilovsky

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Doug, that looks promising. We are in need of a way to be able to do a true warm transfer where the three parties are on the call at the same time and then the operator can drop off after the call is established. Currently the Ringcentral SoftPhone app does not support it.
Can the Bridge operator Console provide that capability for our multiple users?
2019-05-30T19:37:54+00:00
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Doug Routledge

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We are working with RC to get conferencing capability in the WebRTC SDK, then we could absolutely do it.  Also as a parallel track, they are rolling out the telephony API in beta, which allows us to control a phone.  So in the near future we can do it either way I hope. :-)
9 months ago
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Richard

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RingCentral app - Mobile iOS & Android

"Warm Transfer: In addition to Transfer Now (direct transfer), users now have the option to Ask First (warm transfer) or send to Voicemail when transferring calls."

Due in an upcoming release I believe. 
7 months ago
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Saadet, Employee

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Official Response
Hi all, this capability is available on the RingCentral app, like Richard mentioned :) You can learn more about it here.
(Edited)
2019-08-14T20:12:53+00:00
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LaConya Murray

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I can't access the video. Do I need a separate login for Salesforce?
2019-08-15T16:13:39+00:00
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Saadet, Employee

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Hey LaConya! For some reason that link was busted. So I updated it :) You should be able to view it now
2019-09-11T18:33:00+00:00
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Mahmoud Shehadeh

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What about the desktop version of RC, is there an option to warm transfer?
2019-09-12T07:58:49+00:00
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Richard

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Yes, warm transfer is available in the desktop, just not RC Phone mobile app on IOS or android.
2019-09-12T13:23:58+00:00
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Mahmoud Shehadeh

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How do we perform a warm transfer using the desktop?  We haven't been able to figure this out. Thanks.
2019-09-20T21:00:36+00:00
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Shelly Roth, Champion

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Correct, Richard.  Warm Trasfer is not available on the RC Phone mobile app.  Is that happening soon?
2019-09-24T15:44:25+00:00
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Saadet, Employee

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Hi Shelly, the RC Phone Mobile app is actually set to be retired by the end of the year. You can learn more about this transition here.
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