Mobile App: Add a Warm Transfer button to mobile app.

  • 13
  • 171
  • Idea
  • Updated 2 weeks ago
  • Implemented
  • (Edited)
Please add a "Warm Transfer" button to the mobile app so it works/looks like the Desktop app shown below. 

This way you don't have to use the sequence ##*1+ 10 digit number to perform a warm transfer. 

Photo of Mike

Mike, Official Rep

  • 94,790 Points 50k badge 2x thumb

Posted 4 years ago

  • 13
  • 171
Photo of Kim

Kim, Alum

  • 44,004 Points 20k badge 2x thumb
Please VOTE in the upper right corner to also request this feature. 
Photo of GeneA


  • 152 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Warm Transfer Mobile App.

You have over 976 topics opened for warm transfer issues on mobile app. Appears I am not the only one affected. 

We have senior reps out in the field who need to be able to do warm transfers and or stay on the call with our office support staff.  As of now your proposed warm transfer option ##* - quick dial # does not work as intended. 

Our goal is to have the warm transfer working from the mobile app and with calls on the mobile phone.
Photo of James Harvard

James Harvard

  • 156 Points 100 badge 2x thumb
IMO (and lots of other people's too, it seems) this is an extraordinary omission. How is it not a priority for RC to plug this gap in the functionality of the iPhone app? It makes it needlessly difficult to transfer an incoming call in a professional fashion if you're using the iPhone app and are not physically in the same room as the person you need to transfer to.

"My colleague X would be the best person to speak to about that. I'm now going to blindly toss your call in their direction and hope that: a) they're able to pick up the phone at this precise moment (or, if not, that you won't mind being dumped to voicemail); b) you have time to spare and don't mind repeating yourself (because you'll need to tell X who you are and what you want, despite having just spent a couple of minutes tell me the same thing)."
Photo of Taylor Davidson

Taylor Davidson

  • 122 Points 100 badge 2x thumb
Warm transfer across all access points is critical functionality. I almost dropped us from Ring Central when I learned this was not standard on mobile app and browser extension softphones. We are currently using the Hold--->Parallel Call--->Cold Transfer option as a stopgap but we need a real fix.

Please make sure app AND Chrome extension fixes are on your roadmap.

Thank you!
Photo of Shawn Richards

Shawn Richards

  • 142 Points 100 badge 2x thumb
I came here in hope. Pressed the Vote button. And now leave with the disappointment that RC can't even be bothered to updated a two-year-old thread that 110 people voted on before me.

Oh well, yet another thing to strengthen the hand of people in my company clamouring to get off the RC platform.
Photo of Sylvester Leach

Sylvester Leach

  • 462 Points 250 badge 2x thumb
Get off of it but where would you go?
Photo of Liz Hosp

Liz Hosp

  • 142 Points 100 badge 2x thumb
This is pretty amazing.  Seriously 3 years and nothing?  for a simple and critical feature?  rather disappointed RC.
Photo of Saadet

Saadet, Employee

  • 68,780 Points 50k badge 2x thumb
Official Response
Hi all, this capability is available on the RingCentral app, like Richard mentioned :) You can learn more about it here.
Photo of Mahmoud Shehadeh

Mahmoud Shehadeh

  • 72 Points
How do we perform a warm transfer using the desktop?  We haven't been able to figure this out. Thanks.
Photo of Shelly Roth

Shelly Roth, Champion

  • 1,996 Points 1k badge 2x thumb
Correct, Richard.  Warm Trasfer is not available on the RC Phone mobile app.  Is that happening soon?
Photo of Saadet

Saadet, Employee

  • 68,780 Points 50k badge 2x thumb
Hi Shelly, the RC Phone Mobile app is actually set to be retired by the end of the year. You can learn more about this transition here.
Photo of Bill Hodder

Bill Hodder

  • 758 Points 500 badge 2x thumb
Hi Saadet,

Any idea when it will be available on BT Cloud Phone? We obviously have a large number of users on it right now, and it would be a really handy feature.

Kind Regards,