Mobile App: Call to mobile number rings over an ongoing call in the RingCentral App

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This conversation has been merged. Please reference the main conversation: Calls to cell phone # interrupt the connected call on Mobile App.

This happens on both Android and Iphone devices. Is this a settings / misconfiguration on my part or is this an issue with the mobile OS? This also happens in the Chrome Extension/Google integration. 
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Jesus Anaya, Champion

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Posted 3 years ago

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Mike, Official Rep

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You are not doing anything wrong. This is just how Apple and Google have designed their systems. The native app will always take priority over other apps. Moving this to a related thread for more details. 

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