Am I able to transfer calls to another extension if we are both using the mobile app?
Yes you can transfer calls to other extensions and to phone numbers outside of your RC system. There are plenty of options like calls transfer, call park, call hold and more when using the mobile app. When I use the RC mobile app, other people can see I am on a call who I have assigned the presence features on their desktop phone's. If I put a call on hold using the Android mobile app, other user's can see on their desktop phone's that I assigned presence on that I did put the call on hold.
How to transfer incoming calls on mobile app? I think I found the answer ##*1 and then ten digit phone number, I wish we can transfer on the actual app like when we make outgoing calls from the app. I do not think we can soft transfer and announce the call before we make the transfer, correct?