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After missing calls in the store for an entire day - GRRRR - found a setting on the smartphone app under settings>>my mobile app settings>>VoIP Calling>>Incoming VoIP Calls. The default setting after installation was set to "on". Under the setting it says " to save battery power turn off incoming calls".
So the net effect was that calls were being handled by the smartphone(without any notification on the smartphone) and calls were being routed into limbo! Turning the setting to Off fixed the problem.
So guys, I know a bit wordy, but I wanted to be concise and thorough. My suggestion would be to update the app to change that default setting. Not sure how much business I might have lost this day because of it.
This version 6.5.1 was updated Oct 2, it never did this in the previous version. Oops?