Mobile app doesn't ring when forwarding

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This conversation has been merged. Please reference the main conversation: Allow Ring Group to Ring Smartphone App

I need the ability to have a ring group call the mobile app.  I saw a post that was about a year old where the user was able to fix the issue with a call queue but will not work for me because the call first hits a call queue then goes to a ring group.  I opened a case and they said that ring groups don't forward to the mobile app and that I should put in a feature request.  

More info:  I have calls come in to the main IVR and then it is routed to a call queue and the call queue processes the call depending on the area code.  That works fine, but if the user is unavailable I need it to ring another set of people simultaneously.  Since you can't add another call queue to the members list I created a ring group to ring the rest of the users simultaneously.  It works fine for the most part, but it will only ever ring the desktop app or the desk phone not matter what the users forward settings are.  I would like to request for ring groups to have the ability to forward to the mobile app so users can get calls on their cell phones.  
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David Brown

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Posted 1 year ago

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Lee, Champion

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Have you tried setting the desktop and mobile apps to 0 rings / 0 secs? That should make the desktop and mobile apps ring at the same time as the desk phone. You might not need the always ring for 30 seconds before forwarding setting.

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