mobile app dropping out occasionally?

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I have been noticing for some time on almost every call through my mobile app (the new one) on WiFi that calls drop out for about 5 seconds at a time.  I am pretty sure the other party still hears me, but I don't hear them and sometimes I hear the RingCentral progress tone that plays when an outbound call is trying to be established.  This happens on my home and work and other Wifi networks so I don't think the issue is with the network.  I also don't have this problem with other voip services I use or the desktop/glip app on my laptop.

I have kept the app up to date and it happened on my iPhone 6s as well as my new XS.

It is getting so bad I avoid using the mobile app for important calls.  I am curious if anyone else is having this trouble.  

I think my next troubleshooting step is to use the old mobile app for a while to see if it shows the same problem or not.  If it does not then feel like the issue is with the newer Glip mobile app itself.
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Brandon, Champion

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Posted 4 weeks ago

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Jessica - Community Support, Official Rep

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Hey Brandon, 

Sorry to hear this is happening! Keep us posted if you find any effective troubleshooting measures. i'll keep an eye out and let you know if anyone else is reporting this kind of experience. I would recommend to open a case with Support as well, just to see if they have any additional information :) 
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Brandon, Champion

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Thanks.  I do have an open case now and am working with a support team.  So far they have reproduced an issue having to do with AirPods causing short drops outs, but I am still working on finding the cause of my larger issue.