Mobile app feature: Incoming call path / queue identifier

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: queue caller id

Canada - Mobile App - IT Consulting Company:
I wear many hats at our company (Support, Sales, Accounting, etc.) and also receive direct calls. It would be VERY helpful to be informed on the app the path as to how the call is coming into my mobile app before I answer it.  Is the call coming into me through our Sales queue, Support Queue or a direct call to me.  If I am driving, on-site at a client's office or in a meeting I don't want to take a support or sales queue calls but I do want to take direct calls.  Nothing on the app call screen informs me of this when a RC call is coming in and if I let it cycle through to ring my cell number and answer the call to hear "Queue Call..." is too late.  Even at that, it doesn't identify what queue the call is being directed to me from.
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Posted 2 years ago

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