Mobile App Idea - Having an option to answer RC call on Carrier initially vs. switching to carrier

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  • Updated 4 months ago
It would be great that when a call comes in and the user decides to answer it on the mobile app if he/she could select to answer it on the carrier network from the start. Instead of the current way of answering call on RC mobile app and then switching to carrier. 
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James Veal

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Posted 4 months ago

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Alex Navarro

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Hey James, 

You should be able to forward all calls to your mobile device unless you would like to ID which ones are coming from Ring Central. If that is the case you are able to add digit prefixes or suffixes to the incoming caller ID. I have not used that feature but you can find it in your extension settings under call handling > settings. 

When you flip to your carrier I believe RC simply forwards that call to your cell number anyways. 

Otherwise, this would be a cool feature!
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James Veal

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Thank you Alex for your reply. The only negative about digit prefixes is that it messes up the caller-id. If the user had the option to select Carrier or RC app when the call comes in it makes it easier for the user. This way they know who is calling and if they need the features of the RC app they select RC App, but if they want the same experience of a carrier call they ca do that right from the beginning.