Mobile APP Notification Sound Missing for SMS while in RC iPhone App

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OK, Either this is a major bug or a major oversight.

When in the sms texting in the RC iPhone App, it only make a sound to notify me of an incoming text or message when I'm not in the app or the phone is sleeping. If I'm in the app (live on message screen), or using the app in another screen (i.e. Directory etc..) the inbound message is silent.

Examples of where this causes problems:
1.  So if you finish a call or action and set the phone down, it takes a while to turn screen off and sleep, so if an incoming SMS comes in during this time you will not know as there is no inbound notification.  Only new messages sounds after the screen goes black.  

2.  If you are messaging in the app with one contact and another message comes in there is no notification that a message came in.  If you do not go back to the main message screen to check after you are done with that contact you will not know you got a message.

These are just 2 of many ways we are missing new messages!
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Shurhold

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Posted 2 years ago

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