Mobile App Outgoing Caller ID SAVE Settings

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This conversation has been merged. Please reference the main conversation: Mobile App: How do I update my Caller ID on my RingCentral Mobile App?

I'm a RC OFFICE user based in the US. On my Android cell phone, I've set all the outbound caller ID settings on the phone to use my main office number as the caller ID for all outbound calls. Unfortunately, these settings are not being honored by the phone as each time I make a call, I have to RESET the outbound caller ID to the main office number directly on the keypad. 

I would really like to SET THIS ONCE and know that's the way it will be UNTIL I CHANGE IT again myself. Having to set it manually each time I make a call ISN'T CONVENIENT, and is PRONE to ERRORS. Additionally, as this functions right now, I CANNOT set this at all when quickly returning a call, because the phone directly dials WITHOUT giving me a chance to make sure the caller ID is as I want it.
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William Cuthbertson

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  • frustrated on this.

Posted 3 years ago

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Kim, Alum

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Are you making the changes under Ext Settings or Mobile Settings? 

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William Cuthbertson

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THANK YOU! That did the trick. I need to remember to scroll down further on the settings page. I totally missed this and so did tech support!

Consider this one handled!
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USA

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I would LOVE the option to have my outbound caller ID options listed before connecting my return call from the messages screen. Right not when I click the call button I am just connected but I run multiple businesses. My default outbound ID number is not always the # a client called.

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