Mobile App: Randomly disconnects bluetooth headset during call

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  • Updated 12 months ago
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I am using a Samsung S8 and a Samsung Level U Pro bluetooth headset.  While on calls, the RingCentral app randomly disconnects from the bluetooth headset.  The phone itself is still connected to the Level U, but the RingCentral app isn't.

What can I do to prevent this from happening?
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Posted 12 months ago

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Saadet - Community Support, Official Rep

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Hey PaulinVA,

We would have to investigate this to learn more. Please open a support case: