Mobile App: transfer directly to voicemail using the RC mobile app?

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  • Updated 3 months ago
Using the Ring Central mobile app (iOS or Android app - not RC meetings or desktop app), is there a way to transfer a caller directly into a staff members voicemail? We would like the ability to bypass our typical warm transfer while using the app.

Please advise. (Fingers crossed there is a solution!)
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Bharken

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Posted 2 years ago

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Danno, Champion

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Sorry, can't do it in the mobile APP.
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REED

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We could also highly benefit from transferring directly to voicemail from the mobile app.  Hope it will be added soon!
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Saadet - Community Support, Official Rep

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Hello Everyone,

I've flipped this to a feature request for other members to vote on :)
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Jessamy Wieser

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I would REALLY appreciate this feature being added!
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Brandon, Champion

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Same.  This would be useful for a lot of people I imagine.
I worked around this limitation by creating a virtual user for each person and removing all devices in the call handling setup, all calls to that extension go directly to VM. Now just set the message recipient as the user whose VM you want to hit, kind of convoluted but it works.
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Paul Dalton

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Thanks for the additional thoughts Danno, downloading the user's VM greeting was something I did after i posted this. To add a little more, one user was using the default greeting so there was nothing to download, for that user i went and changed the user's greeting name to a text-to-speech name and made the necessary adjustment there. I had also considered the dial by name directory but when i checked, the new extensions were excluded by default. Not sure if that is something in the way this particular client is configured or if it is because the extensions have not been activated, either way, good point well made!
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Jessamy Wieser

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Looking to add them now - each person will cost $4.99 to add this feature? Thanks for all the help!
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Danno, Champion

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No, they are no charge - so long as they don't forward to an outside number.
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Paul Dalton

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Virtual extensions are free (at least on my plan...) the only time i get charged $4.99 is if i am adding an additional phone number, which you don't need to do here. Follow this...login as adminclick Usersclick Add UsersNextChoose Add Users without Phoneschoose number of users you want to add, click Add (do not select a state and / or area code)Total / sub total should read $0.00click NextThat't it. your extensions will be listed under Unassigned Extensions.
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Paul Dalton

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Here's the same thing formatted correctly...TGIF...

Virtual extensions are free (at least on my plan...) the only time i get charged $4.99 is if i am adding an additional phone number, which you don't need to do here. Follow this...
  1. login as admin
  2. click Users
  3. click Add Users
  4. Next
  5. Choose Add Users without Phones
  6. choose number of users you want to add, click Add (do not select a state and / or area code)
  7. Total / sub total should read $0.00
  8. click Next
That's it. your extensions will be listed under Unassigned Extensions.