Mobile App: transfer directly to voicemail using the RC mobile app?

  • 1
  • 8
  • Idea
  • Updated 10 months ago
Using the Ring Central mobile app (iOS or Android app - not RC meetings or desktop app), is there a way to transfer a caller directly into a staff members voicemail? We would like the ability to bypass our typical warm transfer while using the app.

Please advise. (Fingers crossed there is a solution!)
Photo of Bharken

Bharken

  • 252 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
  • 8
Photo of Danno

Danno, Champion

  • 27,250 Points 20k badge 2x thumb
Sorry, can't do it in the mobile APP.
Photo of REED

REED

  • 166 Points 100 badge 2x thumb
We could also highly benefit from transferring directly to voicemail from the mobile app.  Hope it will be added soon!
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 51,910 Points 50k badge 2x thumb
Hello Everyone,

I've flipped this to a feature request for other members to vote on :)
Photo of Jessamy Wieser

Jessamy Wieser

  • 148 Points 100 badge 2x thumb
I would REALLY appreciate this feature being added!
Photo of Brandon

Brandon, Champion

  • 22,280 Points 20k badge 2x thumb
Same.  This would be useful for a lot of people I imagine.
I worked around this limitation by creating a virtual user for each person and removing all devices in the call handling setup, all calls to that extension go directly to VM. Now just set the message recipient as the user whose VM you want to hit, kind of convoluted but it works.
Photo of Jessamy Wieser

Jessamy Wieser

  • 148 Points 100 badge 2x thumb
Trying to wrap my head around this... So, when you transfer any calls on mobile app to one person they automatically go to voicemail? Or, could you explain in more detail how you set it up stepby step, please? I would really appreciate it!
Photo of Paul Dalton

Paul Dalton, Champion

  • 406 Points 250 badge 2x thumb
Hey Jeremy, my client had a need to transfer calls directly to VM from the RC mobile app. Since it is not a feature, I came up with a creative workaround (for some reason my previous post got posted under one of my other RC accounts)

Steps outlined below:
  1. Create a virtual user (user without a phone) for each person who you need to have the feature for.
  2. Assign a name to the User (something like John VM Direct or whatever suits your needs. Give it a fake email address.)
  3. Mark all phones & desktop / mobile apps as Inactive for that virtual user in Call Handling
  4. Go to Messages & Notifications, change the Message Recipient extension to the corresponding "real" user who should be getting the VM's
  5. Go to Settings & edit the Notifications to update the email address to be the actual email address of the real user.
Repeat as needed. The virtual extensions will show up in the mobile app as viable transfer options. You will either need to have the user record a pertinent greeting for the virtual extension.
Good luck!
Photo of Danno

Danno, Champion

  • 27,238 Points 20k badge 2x thumb
To add to Paul's wonderful suggestion: It's a good idea to remove the 'virtual' extension from the spell-by-name directory.  Also, you can always download the user's VM greeting and upload it to the Virtual extension (since user's tend to forget to record the virtual greeting).  Lastly, creating a template for this type of extension saves mucho time.  Been there - done that!
Photo of Paul Dalton

Paul Dalton, Champion

  • 406 Points 250 badge 2x thumb
Thanks for the additional thoughts Danno, downloading the user's VM greeting was something I did after i posted this. To add a little more, one user was using the default greeting so there was nothing to download, for that user i went and changed the user's greeting name to a text-to-speech name and made the necessary adjustment there. I had also considered the dial by name directory but when i checked, the new extensions were excluded by default. Not sure if that is something in the way this particular client is configured or if it is because the extensions have not been activated, either way, good point well made!
Photo of Jessamy Wieser

Jessamy Wieser

  • 148 Points 100 badge 2x thumb
Looking to add them now - each person will cost $4.99 to add this feature? Thanks for all the help!
Photo of Danno

Danno, Champion

  • 27,238 Points 20k badge 2x thumb
No, they are no charge - so long as they don't forward to an outside number.
Photo of Paul Dalton

Paul Dalton, Champion

  • 406 Points 250 badge 2x thumb
Virtual extensions are free (at least on my plan...) the only time i get charged $4.99 is if i am adding an additional phone number, which you don't need to do here. Follow this...login as adminclick Usersclick Add UsersNextChoose Add Users without Phoneschoose number of users you want to add, click Add (do not select a state and / or area code)Total / sub total should read $0.00click NextThat't it. your extensions will be listed under Unassigned Extensions.
Photo of Paul Dalton

Paul Dalton, Champion

  • 406 Points 250 badge 2x thumb
Here's the same thing formatted correctly...TGIF...

Virtual extensions are free (at least on my plan...) the only time i get charged $4.99 is if i am adding an additional phone number, which you don't need to do here. Follow this...
  1. login as admin
  2. click Users
  3. click Add Users
  4. Next
  5. Choose Add Users without Phones
  6. choose number of users you want to add, click Add (do not select a state and / or area code)
  7. Total / sub total should read $0.00
  8. click Next
That's it. your extensions will be listed under Unassigned Extensions.