Mobile App Transferring Issues

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  • Updated 3 months ago
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Whenever a user transfers a call on their Mobile App to another extension, it rings that user's mobile phone back after they transfer it. Is anyone else having this issue?

I've put in a case with RC about it and have given them multiple examples but they have not helped. They just keep asking for more examples?
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John Walker

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Official Response
Hey Suze!

Ok, so I found out that this is a known issue (semi-rare) and doesn't always occur for everyone. Which explains why I was able to replicate it on my test account but my Tier 3 colleague couldn't replicate it on their test account. 

So, what we need from you, Suze (and anyone else having this issue), is to open a case and include the following:

1) Call Sample (just like you did earlier - the most recent the better)
2) Debug logs for the softphone (if you don't feel comfortable the support agent can help you!)
3) Debug logs for the mobile app (same thing as I mentioned above)
4) JIRA IOS-23556 (for iOS mobile app) & JIRA AB-22338 (for Android mobile app)

The workaround at this time is to complete a warm transfer as opposed to the blind transfer.