Mobile App: Why is there no text or SMS option on my RingCentral Mobile App?

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  • Updated 3 years ago
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Sending SMS messages with RingCentral Android app
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George Lalakidis

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Posted 3 years ago

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Jan Ferguson, Channel Partner, Champion

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George,

I responded to your other inquiry. Here it is again....

First, do you have a RingCentral Office account? SMS functionalty is free with an Office account.
Second,
are you logging into your Android app with a digital line number? A
toll-free number or any non-digital line number will not allow for SMS
functionality.

Finally, in the most recent Android app, click on the carat symbol ( ^ ) in the bottom menu. It will open up a sub-menu of additional functionality, including New Texts.

For more information on SMS functionality, see here:
https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/How-to-send-an-SMS-with-your-Ring...

https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/RingCentral-Business-SMS-Frequent...
(Edited)