mobile iOS app incoming calls not ringing

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iOS app v 20.1.22.0.60385   app not ringing for incoming call; for the person calling it just rings and rings then goes to voicemail.  The problem is I an missing calls. I have to watch the call log or wait to I am notified about a message.  I have an extension and a direct line and it has happened on both. This just started happening this week and 2 others at my office have experienced it also.

Any idea as to the cause and if it can be corrected?  With us working from home we have to have this working.  Please help!!!!
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Donna Garnaat

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Posted 4 months ago

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Geekmom

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This has been happening on and off since last week. I believe its nationwide, our agencies across the country have been experiencing this every once in a while. RC said they are "Working on it" when we reported it.

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Mary Rose, Official Rep

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Hello Donna!

I believe you have created a ticket and issue is now resolved.

Thank you!
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Donna Garnaat

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no this is not resolved.  the rep seemed to think so because she could call me but it is not resolved.
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Mary Rose, Official Rep

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Hi Donna!

You mean issue is happening on and off?
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Donna Garnaat

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yes it happens most of the time but not all the time
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Mary Rose, Official Rep

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It means that the settings on the portal is setup properly. Please try to uninstall/reinstall your application and make sure that the network connection is stable.
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1042 Matthew

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Make sure you or whomever controls your account has your line set to ring Desktop and Mobile, that solved our users issue. Be mindful of the forwarding order as well, simultaneous rings in all places rather than bouncing from one to the next, wasting in the incoming callers time.

Hope that helps in this crazy hurry up and work from home time we are in!  Trust me its been a learning curve in a Healthcare IT position.