Mobile User FAQs

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Posted 2 years ago

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Official Response

Why are you now charging for Mobile Users without a digital line? 
Mobile Users without a digital line can make and receive calls and have access to many of the same capabilities as users with digital lines.  These include RingCentral Glip, RingCentral Meetings, integrations and more. With this advanced functionality, these users have begun using the product the same way they would a digital line.

 

Mobile Users using the system without a digital line will now be considered part of the total licensed users and will be charged based on their account’s current cost per digital line.

Find out more about these capabilities here.

Will I be charged for using the Mobile App?

No. Mobile Users with a digital line are not affected, and can continue to use the Mobile App for no additional charge. This change only affects Mobile Only Users without a digital line.

When does this take effect?
The changes will start in June 2017, and will be reflected on your July 2017 billing statement.  

 

What will be the cost?
The cost for each Mobile User without a digital line will be the same as users who have a digital line. If you want to add digital lines for your Mobile Users at no additional cost (excluding taxes and fees), please contact your RingCentral account manager.

 

What are the benefits to Mobile Users of adding a digital line?
By adding a digital line, the Mobile User will get full access to RingCentral’s softphone (inbound and outbound) and the ability to use a desk phone if needed. If you are interested, please contact your account manager by calling 800-591-7973.

 

How do I know which Mobile Users without a digital line will be billed at any given time?
System administrators can log into their RingCentral account and see this information under the billing tab. Inactive Mobile Users without a digital line during any month will not be charged. See more details here.

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Official Response
We realize this pricing structure can be confusing for some accounts and that there are several variables that may or may not cause an extension to be billed.  Therefore we can not quote pricing here on the Community. If you have specific concerns about how this affects your account we request that you reach out to your account manager by calling 800-591-7973.