Monitoring chats in real time

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  • Updated 7 months ago
US account- Ecommerce

We are very interested in being able to monitor chats in real time. Currently we can do this with phone calls, but not chats. Would love to see this feature added in the near future!
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Sarah Lee

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Posted 7 months ago

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Saadet - Community Support, Official Rep

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Hey Sarah,

Can you provide more information? What program are you referring to with monitoring chats?
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Sarah Lee

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I believe it's Live Chat.
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Saadet - Community Support, Official Rep

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Hey Sarah, are you using Salesforce or our Contact Center package? I want to make sure I send this information to the correct department in our Product Team for their regular reports :)