Move a fax number to a direct dial, and convert previous direct dial number to a company number

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We have a 10 digit number that was an old fax number we no longer use. It's currently assigned as a secondary number (fax only) to a persons phone (they have a regular direct dial also).

Is it possible to transfer the old fax number (2232) to our current receptionist phone, and make the receptionist phone (2234) a company number - long story short, we need to use the auto receptionist on 2234 and can't unless it's a company number. Is that possible? and if so, how do we do that?
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Michael Cerchiaro

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Posted 1 year ago

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Mike, Official Rep

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This should be possible.  However, you'll probably want to call in and speak to support on the phone to clarify details and make sure everything is working correctly when the numbers are moved around.

Mike

1-888-898-4591(within the United States)
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Michael Cerchiaro

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This reply was created from a merged topic originally titled IVR: How to have active on a direct dial..

When customers call our location they can contact us two ways.
1. Dial our main company number (auto receptionist) and hit #5, then it goes to an IVR Menu with our various departments at our location.
2. Dial our direct dial that rings our receptionist phone which is setup to ring as part of a call que to forward to a few offices at the same time.

Is there a way to have the direct dial calls go to the IVR menu as well?

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