Multi Level IVR Menu Receiving of Text and Fax

  • 1
  • 2
  • Idea
  • Updated 5 months ago
  • (Edited)
The multi level IVR menu needs to be able to receive text and fax messages to the IVR menu associated with that particular number. Not have all IVR Menus associated with one email. Example IVR Menu 1  has 817-xxx-xx1 and 817-xxx-xxx2 associated with it and IVR Menu 2 has 817-xxx-xxx3 and 817-xxx-xxx4 associated with it. If a text or email comes in to any of those numbers then it is automatically sent to (ONE) email. These are separate IVR Menus for a reason to keep them separate. Please allow each IVR Menu to receive text and fax to the associated IVR Menu.
Photo of James Little

James Little

  • 80 Points 75 badge 2x thumb
  • Frustrated

Posted 11 months ago

  • 1
  • 2
Photo of Donna

Donna

  • 112 Points 100 badge 2x thumb
I agree with this. I assign a extension to each IVR for the functionality, if caller does not select  an extension. That person should receive the faxes for that phone number. Why offer us phone numbers with dual functionality if we can't use them in IVRs