Multi-site Outbound SMS

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  • Updated 7 months ago
We recently implemented a multi-site RingCentral setup, only to come to the conclusion that you cannot use outbound sms with a number that is assigned to a site.  Only a number that is assigned to the company can be used.  We believe that this completely defeats the purpose of a multi-site setup and hope RingCentral will resolve this issue soon.  We are now forced to abandon the multi-site setup and open a separate account for every site that needs outbound sms.
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Sima

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Posted 7 months ago

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Michel, Champion

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This does not make sense - i agree. So you cannot login using a site number (mobile or desktop apps) and send outgoing sms? I have not tried multi site yet, but this would definitely stop us from using it as well. If they cant fix this right away, they should at least update their documentation and list this as one if the limitations.
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Luke, U.S. Tier 1 Support

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Thanks for posting this idea Sima!

The multi-site is a new feature for RingCentral, and we are actively working on improving it, we really appreciate your feedback.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:

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  • A brief description of the business you perform:
  • A high level description of the product or feature being requested:
  • A typical use case scenario explaining how your business would use the feature:
  • Benefit of such feature:
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Rob LaRose, Champion

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Multi-site is not ready for prime-time.  It really should be categorized as a beta feature.  Lots of holes in it. 

In my experience, RC has consistently excused / dismissed these by characterizing it as "new," but a better description would be "unfinished."