Desktop App: allow Notifications/Calls to be heard on both headset and speakers- Multiple audio ringer settings

  • 0
  • 11
  • Idea
  • Updated 3 years ago
  • (Edited)
Ability to have Notifications & Calls to be heard on both headset (handsfree device) and speakers (for when I take headset off). 

As a Ringcentral for Windows user who uses a wireless headset;  it sure would be nice to be able to have multiple audio sources set to ring. If I set my headset down on my desk I tend to miss a lot of calls. If I have the audio source set to Speaker I can't hear the speaker ringing when my headset is on. The old Softphone app seemed to let you set multiple ringers. Could you add that functionality back in?
Photo of SamuraiSam

SamuraiSam

  • 596 Points 500 badge 2x thumb

Posted 3 years ago

  • 0
  • 11
Photo of SamuraiSam

SamuraiSam

  • 596 Points 500 badge 2x thumb
I estimate I have to change this Setting 2-10 times a day. It would make life much simpler if you could have multiple speakers set to ring!
Photo of Kim

Kim, Alum

  • 43,110 Points 20k badge 2x thumb
Feature Request:  Add the ability to choose more than one Audio Device (not only select 1).  





In the mean time, use this feature to have the softphone give you a pop-up on all inbound calls so you can see it when your headset is set down. 

Photo of Vince Savoldi

Vince Savoldi, Champion

  • 1,000 Points 1k badge 2x thumb

I believe the ring central engineers need to take a small lesson form the most successful VoIP program ever, Skype. It has had the option to ring all audio devices for quite a long time.

Skype will generally default to use the default communication device for conversations and both the default system device and default communication device

Better yet would be to allow setting not only the default device but a select box for the various devices available in the system.


Photo of John Younggreen

John Younggreen

  • 318 Points 250 badge 2x thumb
This thread addresses two separate issues I've noticed. I agree that multiple ringer destinations would be great for any headset user that is prone to take that headset off often. Additionally, the incoming call appearance box does appear to be very cumbersome and difficult to get configured properly in every desktop. For the user that has the real estate on their monitors/active desktop to devote solely to RC for windows, this may be of little issue, but for users that are crowding many active applications into their work space the incoming call appearance box becomes a difficulty. Some refinement is in order.
Photo of Arnaldo Piccinelli

Arnaldo Piccinelli

  • 202 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Desktop App: SMS sound for notification.

Text message notifications are treated as "Speaker", not "Ringer", sounds, so unless I have my headphones on all day, I will not hear Text Message notifications.

Should they not be treated as "Ringer", especially since RingCentral already recognizes a similar distinction for call rings vs call audio?
(Edited)