how is this done with minimal fuss?
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92 Points
- confused
Posted 5 months ago
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998 Points
J.B. Ferguson, Champion
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32,938 Points
Define the conditions for your Custom Answering Rule. You may enable a single condition or multiple conditions based on Caller ID, Called Number or Date and/or time
• Caller IDType the phone number to use. You can use a partial number, such as just country code plus area code. Contacts from your address book can be found by starting to type their names or numbers.
• Called NumberYou may use this option to configure rules based on the phone number the caller called. You may use this when creating custom rules for your phone numbers used on promotional or marketing campaigns.
• Date and/or timeTo handle calls differently for holidays, vacation, or other specific dates, select a specific date range. To handle calls a certain way on the same days and times each week, select a weekly schedule. Note that such custom Answering Rules are applied before the Business Hours and After Hours rules.
Here's the URL for the complete Knowledge Based Article:
https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-access-the-advanced-call-handli...
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998 Points
J.B. Ferguson, Champion
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32,830 Points
Instead you would use the Incoming Calls Information settings, as follows (see the KB Article URL at the end of this post):
On Play Announcement, you have the following settings on how you want the announcement to play before connecting.
NOTE: By default, RingCentral plays an announcement wherein you need to press 1 to accept a forwarded call from RingCentral to a non-RingCentral forwarding number.
Direct Calls - This setting allows you to hear an announcement when your extension or phone is called directly. This is helpful for identifying how you should answer the phone, especially if you use the phone for both business and personal use.
See section #4 of this URL for the above information:
https://success.ringcentral.com/articles/RC_Knowledge_Article/4618
J.B. Ferguson, Champion
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32,830 Points
Cecile Glassy, Champion
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18,574 Points
I read the requirement differently. The OP has multiple businesses using the same phone number. One receptionist, answering one line used by two or more companies.
Presently Advanced calling rules would not separate the calls by which business was being called enabling the Receptionist answering the calls to say Thanks for calling Company A... or Thanks for calling Company B using any of the Caller ID Features.
My suggestion would be set up:
2 extensions on the main line
ext 4309
ext 4325
( choosing two randomly separate numbers not sequential) this prevents mis-dials etc
Setup an IVR on the main (single) line with an announcement that starts with
To reach Company A please press 1,
for Company B - please press 2 -
then - Advanced calling rules could be applied to each of the extensions using the "Explicit" rule - Number called, with Extension"
J.B. Ferguson, Champion
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32,866 Points
See my updated response above.
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92 Points
the OP has 2 phone numbers that will ring to the same phone/ext. AND live receptionist...the receptionist needs to know how to greet the incoming call based on what number they dialed...how can i accomplish this? or is your solution still accurate?
how will the receptionist know what number was dialed?
J.B. Ferguson, Champion
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32,866 Points
Instead you would use the Incoming Calls Information settings, as follows (see the KB Article URL at the end of this post):
On Play Announcement, you have the following settings on how you want the announcement to play before connecting.
NOTE: By default, RingCentral plays an announcement wherein you need to press 1 to accept a forwarded call from RingCentral to a non-RingCentral forwarding number.
Direct Calls - This setting allows you to hear an announcement when your extension or phone is called directly. This is helpful for identifying how you should answer the phone, especially if you use the phone for both business and personal use.
See section #4 of this URL for the above information:
https://success.ringcentral.com/articles/RC_Knowledge_Article/4618
Rob LaRose, Champion
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2,152 Points
It gets the job done.
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998 Points
Rob LaRose, Champion
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2,152 Points
Each company's ring group user has Call Handling & Forwarding => Settings => Display incoming caller ID & append digits at the start of the caller ID.
Alternately I think you can just show the actual called number, if you don't need the caller's information.
Chris Duquette, Champion
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15,480 Points
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92 Points
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