Multiple IP Phones for One Extension (home & office)

  • 0
  • 2
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: User Settings: need two phones (Office & Home) for 1 number.

I have used other IP Phone systems in the past where I was able to assign multiple IP phones to a given number/extension. For example, I work part-time in my home office and part-time in my main office and have two IP phones, one at each location. I would like the ability of logging in / logging out of a depending location and simply have the service follow me wherever I log in.
Photo of Joel H

Joel H

  • 112 Points 100 badge 2x thumb
  • frustrated

Posted 5 years ago

  • 0
  • 2
Photo of Rob Benn-Frenette

Rob Benn-Frenette, Champion

  • 5,010 Points 5k badge 2x thumb
Joel, if I understand you correctly, this is possible - at least with Desk Phones.
Photo of Joel H

Joel H

  • 112 Points 100 badge 2x thumb
To elaborate, I have two IP phones and I want to allocate them to my DID. What sequence would I go through to set that up? My understanding is it would require another account which doesn't make sense.
Photo of Rob Benn-Frenette

Rob Benn-Frenette, Champion

  • 5,010 Points 5k badge 2x thumb
Joel, I'm going to reach out to RC and get confirmation for you. I think this can be done - I've done it.
Photo of Mike

Mike, Official Rep

  • 94,188 Points 50k badge 2x thumb
Hi Joel, you can do this by logging into your account, selecting the user who want to add the phone to, then click Phones & Numbers > Add Phone > youll get a pop-up window that you'll need to scroll down on and click > Existing Phone
Photo of Joel H

Joel H

  • 112 Points 100 badge 2x thumb
I was told by support that I would have to purchase something additional, is that the case? Do you have a link reference for this procedure I looked but wasn't able to find in the way of documentation.
Photo of Mike

Mike, Official Rep

  • 94,188 Points 50k badge 2x thumb
Yes,  here's a link with the instructions: Purchasing an IP Phone or RingCentral DigitalLine from the Online Account

Each phone does require a digital line so yes there's an additional fee. When you go through the process and select the phone it should show the total cost. 

Depending on your needs, if the RC Desktop/Softphone is sufficient, you could just authorize one computer or another and use the Softphone to avoid the extra expense. 
Photo of Ben

Ben

  • 94 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled I would like to have two cisco phones ring together on one line. I have been told....

I would like to have one phone at my office and one phone at home to ring on the same line. 
Photo of RC-Installer

RC-Installer, Champion

  • 27,748 Points 20k badge 2x thumb
Ben you could do this in 2 ways.  Have an IP phone in your office and use the Soft phone with USB headset through your computer at home this will be the same line.  No extra cost as this is built in functionality.

Or have support convert the existing line to a sharred line and then could could provision 2 phones that behave the same.

You need to have the polycom phones for this to work.

The Cisco phones do not support this with the Ring Central Implmentation at this time.

Thanks
Chuck
Certified Ring Central Installer
chuckfuscone@gmail.com
Photo of Kim

Kim, Alum

  • 43,934 Points 20k badge 2x thumb
Ben,
  
Each device must have it's own number.  So in your situation if you have a device at home and work, you'll need 2 device (SN's) with 2 numbers.  You can set the devices to ring simultaneously in your Call Handling & Forwarding so that you only need to give your customers one number.  The other option is to use the Softphone and deauthorize the PC(under Phones & Numbers--> Softphone --> Deauthrize) between locations, if you use it both at home and at work.  

Also, see here for User Settings: need two phones (Office & Home) for 1 number

Kim
(Edited)
Photo of RC-Installer

RC-Installer, Champion

  • 27,748 Points 20k badge 2x thumb
Hi Kim, you could also use sharred lines, if you have the right Polycom phone or with an IP phone at the office and the soft phone at home will work also

With sharred lines you will need the 2 phones

If you just use the soft phone at home then a USB headset and computer will be needed

Chuck
I am looking into the same thing too.  Have a desktop (yealink) but want to be able to use my computer desktop app to be able to make calls, while not in the office. But it keeps saying need to purchase a digital line.  I don't want to get another number, just use my computer to make calls using the number already have where I don't have to dial that number and pick up to make a call.

This conversation is no longer open for comments or replies.