Multiple Lina appearances on phone (more than 2)

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
So, we just switched to RC, and have a bunch of the VVX501 Touchscreen phones.  These phones are great, and allow up to 12 lines/buttons on the screen, which means we can cover multiple extensions, or have multiple speed dials.

We've having an issue with the user appearance on the phones.

Some phones have two appearances.  So, it might say Bob x101 on the "line 1" location, and the same on the "line 2" location.  All other locations are blank, and we can add 10 speed-dials.

However, some phones have FOUR instances of the local extension, so "Bob x101" appears on the Line 1, 2, 3 & 4 locations.

I have found that if anyone has 4 locations, I can go into RC / User / Phone and in the PRESENCE location, if I put a system extension (covered) in Line3 then the phone goes back to having 2 Extension locations and all is good.

However, if I delete this system extension, then it goes back to 4 appearances of Bobx101 again.

Some users are okay with this workaround.
Some users are not, as they want speed-dials to clients and not system extensions.

RC have been unable to explain why some phones have 2 appearanaces and some phones have 4.
(I even had one secretary with a VVX401 12 button phone and a 28 button sidecar, and she had ALL of her locations filled with her extension before we started programming.

Does ANYONE know why I get more than 2 extension appearances on some phones, and how to get rid of that?
Photo of NickP

NickP

  • 70 Points

Posted 4 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,126 Points 20k badge 2x thumb
Hey Nick, you can update these settings in the web GUI of the phone. 

Once you've logged into the phone go to: Settings > Advanced > Admin > Line Config > Line 1 > Line Keys > Num Line Keys: Adjust this to "2" and Save your settings.

If you need help with this you can always chat with our Support Team :)