My call logs prior to 1/8/2017 have disappeared

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  • Updated 3 years ago
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All of my call logs prior to 1/8/2017, I needed to review something and they were gone. Is anyone else having this issue
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OnCallAnswer

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Posted 3 years ago

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Danno, Champion

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Nope.  My accounts all have records going back several months.
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J.B. Ferguson, Champion

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My call logs are all accounted for. I also get a monthly spreadsheet report (you can make it a daily or weekly as well) emailed to me with my call logs for permanent storage. You can configure this on the Call Logs tab.
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Luke, Training Specialist

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Are the call logs gone for just your extension or for all the extensions on your account? If you call into support (1-888-898-4591) we can try to get the logs back and viewable on the RingCentral service site.
(Edited)