Hardphone no longer rings on incoming calls

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

I have a Polycom VVX 310.  Recently, it stopped ringing when I have an incoming call.  Does anyone have any insight on how to resolve this issue?
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Posted 4 years ago

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Kim, Alum

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Christina, please clarify.  You said the softphone no longer rings, then said the Polycom doesn't ring.  Which one isn't ringing? or both? 

Also see Troubleshooting Calls going straight to voicemail
(Edited)
Sorry about the confusion. It's the Polycom that isn't ringing. I have my account set up so that when I get an incoming call it is supposed to ring on both my cell phone and my Polycom. It only rings on my cell phone.
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Kim, Alum

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Ok.  Thx.  Please see the link posted above...this will help troubleshoot.  Make sure to check Call Handling & Forwarding to see if the phone is Active & reboot the phone. 

NOTE: the cell phone app will always ring before the hardphone if you have Desktop/Smartphone turned ON.
(Edited)

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