My system keeps switching microphones and speakers in the middle of a call

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My system keeps switching microphones and speakers in the middle of a call - that is, it drops my USB headset and switches to the internal mic, and then switches back. Can't figure out why it does that. Any thoughts?
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Andrew Walworth

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Posted 1 year ago

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Hi Andrew.. Sorry but I've never heard of such behavior before.  Can you provide some more specifics please?  What do you mean by internal mic?  Is this on a laptop?   Also what OS version and what version of the RingCentral app are you running?

Mike
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Hello Andrew,

Are you still experiencing this issue?

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