SMS: Update text notification headers to be grouped together.

  • 0
  • 1
  • Idea
  • Updated 6 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

I am really fed up with the SMS text notification system. We put in a request last year and still have to deal with this problem. Every notification gets a FROM header with a unique strange number, like 1 (210) 100-117. My previous VOIP had the FROM header being the phone number they called. This allowed all the notifications to be grouped together by the phone number called. To delete all the notifications was easy. The way RingCentral does it, I have to manually delete hundreds of texts over the space of a month. What a pain. I am so tired of this that I am shopping for another VOIP provider unless this gets fixed soon.
Photo of David Miller

David Miller

  • 74 Points

Posted 6 years ago

  • 0
  • 1
Photo of Desiree

Desiree, Alum

  • 7,270 Points 5k badge 2x thumb
Hi Paul,

I can see how this can be very, very difficult. I'm also sorry it's still not resolved.

Community - Please +1 this post if you'd also like to see this issue addressed!



This conversation is no longer open for comments or replies.