My softphone crashes every time I open it using Mac OS Mavericks

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Desktop App: crash or blank screen

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Posted 6 years ago

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Ben Foster, Alum

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Hi, we haven't certified the softphone on Mavericks yet. We aren't even using Mavericks internally, in fact - our IT services team is verifying that it works with all of the apps we depend on (Microsoft Office, etc.). Let me see if we have any near-term plans to make the softphone Mavericks-compatible.
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vzb

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Any update on this?
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Francois Tiab

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I have been having frustration with Mavericks also! It is seriously lagging my computer and will randomly crash. It also won't allow me to access the address book...
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mark green

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I am having terrible time. multiple crashes. Can't use headphones. Often crashes on dialing out. Come on RingCentral!
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mark green

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I am having terrible time. multiple crashes. Can't use headphones. Often crashes on dialing out. Come on RingCentral!
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Francois Tiab

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I'm also having issues that despite listening to the voicemails it isn't showing that it has been listened to. I also can't seem to add to the contacts from soft phone. I have to have it open on my browser also so I can update contacts with incoming phone numbers but the website doesn't auto-refresh when new calls come in so I have to make sure to refresh after each call so I can actually see an accurate record of what's going on.
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Ben Foster, Alum

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Hi all - apologies for the delayed reply. I just learned we are preparing a refresh of the softphone that should address most if not all of these issues. In the meantime, you may want to use our free app for iOS or Android - it has largely the same functionality as the softphone (minus contact integration with Microsoft Office). Sorry for the hassle.
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Francois Tiab

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Thank you for the reply - I was starting to think nobody moderated the message board! I figured you were working on something...
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Ben Foster, Alum

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I'm keeping an eye on things - just didn't want to post until I had more info from our product team. Thanks for your patience.
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mark green

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excellent. can't wait!
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Derek Turner

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Any update on the softphone update?
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Juan Bermudez

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So much for the update

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Francois Tiab

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Still can't use it on my computer at work - really fun to get the boss calling in, when I missed a call while indisposed, asking why I hadn't answered a message 2 hrs later when I didn't even know it came in because the app crashed and I hadn't been refreshing the website every minute for the fun of it checking in the off chance a call or message came...  Despite the suggestion of putting the app on my cell phone, I prefer to keep the work phone system off my personal cell phone for all the logical reasons so I guess I get to enjoy this exhausting nuisance until someone decides to get things squared away for OSX - hopefully before the next one comes out and everything goes back to hell.

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