Need a better way to get metrics by user groups.

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Admin control User settings and permissions.

I have just confirmed that users can individually set an address to mail their statistics; this information is very important and is not easily available to managers in the RingCentral system. Further, without the ability to centrally manage who these reports go to, we must rely on the users to reliably update this information. This is a massive feature failure for a call-center software. Users already have the ability to define this metric delivery per-extension; please give admins the ability to edit this by extension or by call group without editing it for every user. Thanks!
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Alexander Garner

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  • very surpised at the lack of functionality in reporting

Posted 4 years ago

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Mike, Official Rep

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I'm moving your post to a related thread for greater visibility. 

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