NEED: ability to set up dial by name groups for different locations

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  • Updated 2 months ago

1.US Account

2. Large National Corporation with independent offices nationwide, but one giant account for the entire company.

3.Be able to set up Dial-By-Name group directories for each location in a large corporate account so when people type in 3-4 digits they only get the names of employees AT THAT LOCATION who may match that name.

4. We have 56 users in Minnesota. Well over 1000 users nationwide. When someone uses dial-by-name to get to my name (which starts with S-H-A), they dial 7-4-2. Then they have to listen to the name and extension for EVERY EMPLOYEE in the entire directory for the 1000+ employees whose names start with RIC or SHA until they get to mine. You can't even hit '2' to go to the next one until the recording completes stating the entire name and 6 digit extension. Very frustrating for us and our customers. If we could set each location with its own dial-by-name group, we would eliminate this frustration and time-waster.

5. Obvious - less time wasted, confusion and increased ease of use for customers

6. N/A

7. 1000+ and growing as each office migrates to RingCentral.

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Geekmom

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Posted 11 months ago

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Chris Duquette, Champion

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You'd think you'd be able to send the companies independent main numbers to separate directories, but i haven't come across that problem first hand. Maybe this is the starting point for RC to allow creation of separate directories or custom directories for multiple locations or departments within 1 company office even.
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Erica Reyes

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This reply was created from a merged topic originally titled Dial-by-Name Directory by Site for Multi-Site Companies.

We have multi-site enabled and 3 different sites in three different countries (Canada, US, and Mexico). Each site has their own main line that goes to an IVR. The dial-by-name directory is available in each site's IVR. It would be very beneficial when I called a particular site and got the dial-by-name directory, that I only heard the names of users of that site.
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Doher

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My company is setup similarly, with anywhere from 5-100 users at an office, but over 50 offices and a 1000 users overall.  Setting up the Dial by Name Directory per office would definitely resolve my biggest issue with this system, and also eliminate 90% of the negative feedback I receive from the offices.
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RC-Installer, Champion

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Dial by name exists today.  What is the issue that this cant be setup?

Maybe I could assist.

Chuck
Certified RC consultant
Chuck@yoritguy.com
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Doher

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Its currently company wide, so a single office cannot currently have it setup just for them, they'd have to have it be company wide.  With over 1000 users, it can be a bit cumbersome for callers who eventually hang up before reaching their designated target.
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RC-Installer, Champion

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I have the multi site setup.  I will do some testing on the dial by name

will get back to you over the weekend.

Do you have an E-mail you would share?

Thanks

Chuck
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Doher

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We do not currently have the Multi-site setup, and from what I can tell we need to increase our setup from standard, and then have a complete overhaul of our account to go to the multi-site setup which would then resolve our issue, albeit at a significant cost.
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RC-Installer, Champion

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So you are on the standard plan now?  I see yes the multisite comes in at the premium level

What do the numbers look like?  Are you monthly or annual?  Just trying to see if there is a way to get it to work for you.

How many users?

Chuck
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MARC SHARAF

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Hello Chuck!  I have a ring ccentral demo account for O@H.  I am trying to set up hunting lines.