Need help removing an integration from a team in the Ring Central app.

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Somehow our Asana account got integrated into our main team in the Ring Central app, which means every few seconds it tells us about a new task or completed task and makes it impossible for us to actually use the team properly. I cant seem to find any way to remove this integration. Anyone able to help?
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Kevin McDougal

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Posted 2 months ago

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Byrne Reese, Employee

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On the right hand side of your conversation window is a shelf that can be expanded. When expanded you will see a list of members of the conversation, and a list of installed integrations. Find the Asana integration and click it. A modal will appear. Next to the status indicator is a pause button. Click the pause button and notifications will stop appearing. 

Let me know if that didn't solve your problem, and we can search for another solution. 
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Kevin McDougal

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Unfortunately, when I expand the shelf and try to click on Asana under Installed Integrations, it gives me a no entry sigh as the cursor and does not allow me to click on it to pause.
(Edited)
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Byrne Reese, Employee

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It is possible that only the creator of the integration can pause it. Can you reach out to your fellow team members and see if one of them can stop/pause it?