Add more options re what blocked callers hear

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  • Updated 8 months ago
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I only have two choices: "number can't be reached from your calling area", and "voice mail is full." Both are unacceptable, so I don't block calls. My preference would be for blocked numbers to go straight to voice mail, but I would be OK with (1) busy signal, (2) endless ringing, (3) message informing caller that number is blocked, or (4) message that I record myself.

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Norma Chase

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Posted 8 months ago

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Chris Duquette, Champion

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There may be a way through advanced rules to block numbers that call in and send them to a messge you record and disconnect from there. you would have to input every number you wish to block, but you could record a "blocked" company greeting and make it as long or short as you like and disconnect the caller. only thing is you would have to input every number you want to block unless someone else has a more seemless option for you.
(Edited)
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Norma Chase

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I'm looking for something simple. I don't think I should be limited to a choice between two false statements. I have to consider the possibility that I may occasionally block something that is legitimate, which is why I favor blocked numbers going straight to voice mail.
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Chris Duquette, Champion

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you could send them to a messages only extension with a greeting that you record yourself and then have those messages delivered to a specific email, I'm pretty sure.
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Norma Chase

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As things stand now, if I decide that I want to block a number, it takes three clicks. I finally blocked one -- fake Google Listings call. It comes from my area code, but the message will be "This number cannot be reached from your calling area." Obviously false, but will probably not be heard by a human anyway. And if there is a human, that human (a) will not be deceived and (b) is not a potential client.

The volume of calls from this number was so high that I finally gave up and blocked it.

I guess this is a wish list item. I want to be able to block with three clicks and move on. No tailoring, no diddling with advanced settings.

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Chris Duquette, Champion

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only leg work would be building a messages only extension, setting that up with email you want the messages sent to and greeting saying whatever you'd like it to say. After that, whenever a number called in that you'd want blocked you would have to input it in the custom rules section under IVR settings as an admin.
There are steps but that's because it's not just a one click feature, if it were the blocking would be so vague it wouldn't know what to do with the call but just disconnect.
Hopefully I have explained it well, I'm sure tech support would help you out if you called in and told them with a little specificity what you'd want to accomplish.

Happy Blocking :)