Increase Time When Dialing A Phone Number From Desk Phones

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  • Updated 4 months ago
  • (Edited)
Let's say we have someone on the phone and now we want to conference in a 3rd person.  We select conference and enter in the area code and look away at the computer screen to get the rest of the phone number.  By the time we get back to the dial pad on the phone, the conference attempt ends due to "invalid phone number/extension"  because there isn't enough time to enter the entire phone number.  This happens from our Polycom desk phones, not sure about other brands.
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Lori Hardtke

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  • frustrated

Posted 5 years ago

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Mike, Official Rep

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Official Response
Hey folks... if you feel like having longer dialing times would really benefit you please reach out to your account manager.  We now have a handful of things that can be customized through a custom configuration file and the assistance of our Professional Services team.  These are handled on a case-by-case basis so please reach you to your account manager regarding this.