Need new app to show where the caller is coming from as well as where the call is going to.

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Need new app to show where the caller is coming from as well as where the call is going to. The new application only shows VERBIAGE not a phone # in the "TO" field. We have 12 different lines so we need to know the phone number the customer is calling in to.

Old App shows call origination as well as phone # call is going to:




New App below shows call origination but no phone # where call is going to:



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Dane Kolbaba

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Posted 1 month ago

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Jessica - Community Moderator, Official Rep

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Hi Dane, 

This is a known feature gap. Product advised they are trying to get it address in Q2. 
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Dane Kolbaba

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That is unfortunate as our company has been advised we need to switch to new app no later than Jan 24. Without this fix we cannot use the service. 
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Shella Demegillo

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This reply was created from a merged topic originally titled Glip Texting: The From and To numbers on the texting feature should be visible wh....

When opening a conversation, the only information available are the text messages AND the number. We have multiple phone numbers being used as the sender of the text, we would want it to be readily available and not just as a general type. This information is already on the old app but not on the new one. Please add it. Thanks!