Desktop App popup notification of fax to remain on screen until closed.

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  • Updated 4 years ago
  • (Edited)
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This conversation has been merged. Please reference the main conversation: Desktop App: Text/Fax Pop-Up Alert

The old software (which was much more usable) had a popup showing a new fax had been received.  This would remain on screen until I closed it.

Your new and definitely not improved software has a 5 second popup meaning I'm afraid to go to the bathroom for fear of missing a fax.

The old software worked perfectly for me.  The new software blows. 

How about giving those of us who are actual users a choice of how we are interface with ring central.  All I need is a virtual fax program.
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Rick Bronstein

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Posted 4 years ago

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Mike, Official Rep

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Hello Rick,  When you receive a fax, you'll get a message notification like shown below, that will stay there until you click the button to view it. 

(Edited)
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Rick Bronstein

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Unlike those people who work for ring central, I don't leave my desktop program open 24/7.  I only have an icon on my taskbar.  

As I wrote, the old software would have a popup remain on the desktop until I closed it.  This one only gives me about 5 seconds rendering it next to useless.
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Mike, Official Rep

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That makes sense.  Our product team will review this for consideration. Thanks for the clarification. 
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Rick Bronstein

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Years ago a flag would appear and blink on the taskbar icon.  That would be perfect.

Of course, allowing me to go back to the old software and making sure it would work after 11/1 would solve the problem as well.

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