Need the ability to have usage charges applied to the appropriate cost center on invoices

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We are a global company with our HQ in the US and numerous offices throughout the US, Canada, Caribbean, and Europe.  Our users have a mix of desk phones, softphones, and mobile phones.  We began moving to RingCentral In November 2019.

We configured "Cost centers" in the system 3 months ago with the understanding that this would allow us to bill each of our sites accordingly for all costs related to each site.

We need the ability to see any additional call related charges by cost center on the invoice. 

Currently we are billed globally for "calling credit packages" with no details on the invoice explaining where these additional charges came from or what cost center they are related to.

I believe it defeats the purpose of allowing your customers to configure cost centers if you can't fully align charges to the appropriate cost center.  While I've been shown how to export the call logs to excel and filter out the actual line items that have a purchase applied to them, it is absurd to expect your customers to go through this process every month then sort through the actual purchases to make up for information that isn't provided on your invoices.

As we are still deploying RingCentral we currently have about 300 users on your platform but will have near 1000 users when deployment is complete.
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Michael Yost

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Posted 2 months ago

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