Need to be able to download and save SMS text conversations.

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  • Updated 9 months ago
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We need to be able to download and save SMS text conversations.  The same way we can download and save voicemails and recorded calls.
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DYE

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Posted 3 years ago

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Mike, Official Rep

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Take a look at RingCentral Achiver and let us know what you think, or if this will work for your needs. 

Mike
(Edited)
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Ion

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This reply was created from a merged topic originally titled SMS History save for 1 year, and/or forever, and/or ability to download them on m....

  1. US
  2. trucking company
  3. to download the sms history to my computer, or at least you keep it on your server for a year...
  4. We rely a lot on sms, and sometimes we need to go back like a month or 6 months to proof that we sent the correct information, and this is dead important for us, it costs lots of money on a mistake. So if we can download the history we can proof at any point what was sent or received.
  5. Save lots of money because we can proof we did all as should be done. Save our reputation as a business and the reputation of the specific employee. Preserve customer satisfaction with the proof that he was served at the highest level.
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Demitri Kokkinis

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This reply was created from a merged topic originally titled We would like the ability of being able to download sms/text correspondence.

We are an insurance agency and we document and memorialize all interactions with our clients. Currently, Ringcentral does not provide the ability to download sms/text reports. This would be a huge benefit for us as some of our clients prefer to correspond by text and we cannot document the client file the way it is currently set up.
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J.B. Ferguson, Champion

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(Edited)
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Day

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This reply was created from a merged topic originally titled SMS Conversation Download.

Account type  U.S
A brief description of the business 
A high level description of the product or feature being requested. Ability to download sms conversation for audit reason 
A typical use case scenario explaining how your business would use the feature. accessibility for a file of all users text message conversation 
Benefit of such feature: will secure even on text message audit and download option is available for review
Include any related case number if applicable
Number of Users and/or Digital Lines 67
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Cormier

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This reply was created from a merged topic originally titled SMS: how to download Text messages?.

Having the ability to send and receive SMS messages is great.  Furthermore, it has become an integral feature of our business.  RingCentral has the important ability to archive, i.e. download, voice messages and faxes.  However, there appears no way to archive an SMS thread.

Does anyone know if it is currently possible to archive SMS threads via RingCentral functionality or some third party tools?
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Jasmine M, Employee

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This reply was created from a merged topic originally titled View SMS Sent and Received on Call Logs.

Account type: Office Standard 20 line
A brief description of the business : not discussed
A high level description of the product or feature being requested: To view incoming and outgoing SMS on Call Logs
A typical use case scenario explaining how your business would use the feature: customer would go to call logs and be able to see both the incoming/outgoing sms, which extensions sent/received message, and its result. 
Benefit of such feature: ease of use, visibility, troubleshooting purposes. 
Number of Users and/or Digital Lines: 40 users / 39 digital lines
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Scott Swanson

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We'd also like to add our support for account-level SMS archiving functionality.  We'd like to allow the ability for users to use SMS, but can't until we can ensure that SMS is archived for all users.  Currently the Archiver is only per extension settings.  

Can this be expanded to Account level also like Call Recordings are?
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Jeff Baird

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This reply was created from a merged topic originally titled We need the ability to save text conversations..

We need the ability to save text conversations. In the desktop app, if you click on the Edit button, you can select some or all of the messages. Then the only option you get is to delete them. There should also be a Copy option, then we can do whatever we need with it.