Need to be able to download and save SMS text conversations.

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We need to be able to download and save SMS text conversations.  The same way we can download and save voicemails and recorded calls.
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DYE

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Posted 2 years ago

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Mike, Official Rep

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Take a look at RingCentral Achiver and let us know what you think, or if this will work for your needs. 

Mike
(Edited)
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Ion

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This reply was created from a merged topic originally titled SMS History save for 1 year, and/or forever, and/or ability to download them on m....

  1. US
  2. trucking company
  3. to download the sms history to my computer, or at least you keep it on your server for a year...
  4. We rely a lot on sms, and sometimes we need to go back like a month or 6 months to proof that we sent the correct information, and this is dead important for us, it costs lots of money on a mistake. So if we can download the history we can proof at any point what was sent or received.
  5. Save lots of money because we can proof we did all as should be done. Save our reputation as a business and the reputation of the specific employee. Preserve customer satisfaction with the proof that he was served at the highest level.
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Demitri Kokkinis

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This reply was created from a merged topic originally titled We would like the ability of being able to download sms/text correspondence.

We are an insurance agency and we document and memorialize all interactions with our clients. Currently, Ringcentral does not provide the ability to download sms/text reports. This would be a huge benefit for us as some of our clients prefer to correspond by text and we cannot document the client file the way it is currently set up.
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Day

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This reply was created from a merged topic originally titled SMS Conversation Download.

Account type  U.S
A brief description of the business 
A high level description of the product or feature being requested. Ability to download sms conversation for audit reason 
A typical use case scenario explaining how your business would use the feature. accessibility for a file of all users text message conversation 
Benefit of such feature: will secure even on text message audit and download option is available for review
Include any related case number if applicable
Number of Users and/or Digital Lines 67