Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out?
I was told that there is no way to port or forward your fax number outside of RC. We have a fax # for our EMR that will automatically put the faxes in the correct medical chart or assign an action for a staffer to review. I have to forward faxes manually in order for the automated system to work. When I inquired about fax forwarding, I was told only voice lines can be forwarded. So once again, RC fails in its support.
We are trying to make another of our fax number as fax dedicated line only and switch the Fax line that we currently use as main fax line to a voice and fax line. Then we will be able to forward unconditionally. That is a work around solution. Will let you know once we make the swtich if that will work.