need to install older version of soft phone

  • 0
  • 1
  • Question
  • Updated 5 months ago
  • Answered
so i updated my softphone and now it cant open because the graphics card in my pc is too old i guess. how do i install an older version of my softphone?
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,132 Points 10k badge 2x thumb

Posted 5 months ago

  • 0
  • 1
Photo of Danno

Danno, Champion

  • 26,248 Points 20k badge 2x thumb
I always save the downloads on my PC before installing.  That way i have a folder of all the old downloads for cases like yours, and me too.  Because of all the issues with 9.4 I reverted back to 9.1 so I can actually use my RC4W APP.  Would suggest you do the same thing.  Send me your email and I'll forward them to you. dan@teleadvice.com 
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,080 Points 10k badge 2x thumb
bingo!!!
Photo of Jan Ferguson

Jan Ferguson, Champion

  • 28,858 Points 20k badge 2x thumb
Exactly what I do with ANY updated programs I have purchased or have access to. I have to be diligent though in keeping up with purging REALLY OLD ones. I have some updates for certain utilities and programs which go back to 2011! I guess I am a digital hoarder!
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,080 Points 10k badge 2x thumb
do we need to stage a digital hoarders series ? and threaten you with less hard drive space ? this, Jan, is a digi-intervention haha
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hey Chris, you can always ask Support as well. We have access to older builds.
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,132 Points 10k badge 2x thumb
thank you much!!
Photo of Cecile Glassy

Cecile Glassy

  • 14,314 Points 10k badge 2x thumb
We have copies of several of the older builds in Windows MSI format
http://ringcentraladminusersgroup.org/downloads/
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,110 Points 10k badge 2x thumb
 cool cecile, thanks