Call Recordings: Need to prevent users from deleting recordings

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  • Idea
  • Updated 1 year ago
  • Implemented
  • (Edited)
I need to prevent phone users from deleting voice recordings on their phones. If they have a poor conversation with a customer, I want to know about it.
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Jim

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Posted 3 years ago

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Saadet - Community Support, Official Rep

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Official Response
Hello Everyone,

This can be accomplished by creating a Custom Role.

It's been tested and the user can only view the recording. 
(Edited)