Softphone does not always help when you just need a desk phone at home when you telecommute 50% of the time. Ring Central requires an additional line so we can have a desk phone at home or just simply have to bring your office phone home. Very inconvenient.
Ring Central should allow you to clone an extension that allows two phones to be connected to a single line. When your on your desk phone at home, you office phone line lights up that it is in-use and vise versa. Nextiva has this option.
Ring Central should allow you to clone an extension that allows two phones to be connected to a single line. When your on your desk phone at home, you office phone line lights up that it is in-use and vise versa. Nextiva has this option.
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172 Points
Posted 6 years ago
RC-Installer, Champion
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27,748 Points
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92 Points
I was under the impression that this feature would be available on December 12th.
Do you know when the update will be done.
Do you know when the update will be done.
RC-Installer, Champion
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27,748 Points
Shanda, there is a new feature with the Office plans called shared lines.
Only the Poly-com phones are supported at this time but will be a solution for you.
You will pay for one digital line and you could have a phone at the office and one at home. Sine you will be in only one place at one time this should work.
Depending on how your account it set up at this time Support may have to move a few things around but it is possible
Chuck
Certified Ring central Installer
ckfuscone@yahoo.com
Only the Poly-com phones are supported at this time but will be a solution for you.
You will pay for one digital line and you could have a phone at the office and one at home. Sine you will be in only one place at one time this should work.
Depending on how your account it set up at this time Support may have to move a few things around but it is possible
Chuck
Certified Ring central Installer
ckfuscone@yahoo.com
Kim, Alum
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43,914 Points
(Edited)
RC-Installer, Champion
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27,748 Points
Hi Krishna, the shared lines are sort of a special digital line setup in the Ring central system. You could Share one digital line between multiple phones but they have to be the Polycom phones.
The Cisco and Aastra will not work
So if you get the polycom series, you will be in good shape
If you explain what you want to do then we could help in the config but getting the right phone is your first step
Thanks
Chuck
Certified RC Installer
The Cisco and Aastra will not work
So if you get the polycom series, you will be in good shape
If you explain what you want to do then we could help in the config but getting the right phone is your first step
Thanks
Chuck
Certified RC Installer
Kim, Alum
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43,914 Points
Engineering only supports Polycom phones with Shared Lines.
Kim, Alum
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43,914 Points
There are a few options available for the Users that work from home and switch back to the office. See the above link for Shared Lines, and also the Softphone (RingCentral for Windows) is a great tool for remote users when their phone is at the office.
It's not recommended to clone an extension, and each phone must have a number associated with it. However simply put 2 phones on one extension. In the Call Handling set them to ring Simultaneously. You don't need to ever memorize or distribute the 2nd number...because both phones will ring when your DL is called.
Admin Portal: Phones & Devices: assign the 2 devices to the user and label Home or Office under Nickname.
Under Call Handling & Forwarding: set it to ring simultaenously.
It's not recommended to clone an extension, and each phone must have a number associated with it. However simply put 2 phones on one extension. In the Call Handling set them to ring Simultaneously. You don't need to ever memorize or distribute the 2nd number...because both phones will ring when your DL is called.
Admin Portal: Phones & Devices: assign the 2 devices to the user and label Home or Office under Nickname.
Under Call Handling & Forwarding: set it to ring simultaenously.
(Edited)
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100 Points
I called Sales to do this but they said I would have to pay to add another user to my account. Is there a way around this? I work from home and would like to have my office desk phone and the Yealink cordless phone tied to the same extension. I was easily able to do this when I used Switch.co and when I ran my own PBX. Could you add some clarification, please? Thanks!
Kim, Alum
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43,914 Points
Yes, each device (SN) will have it's own digital line charge. So in the example listed above the company is paying for 2 DL's for this user to have 1 at home and 1 at the office.
You will not have to add a "user", but you will have to add a device/digital line to the same user.
You will not have to add a "user", but you will have to add a device/digital line to the same user.
(Edited)
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100 Points
Thanks. Any thoughts on the benefits of this vs just creating a second extension? They would both be used by me but would a second extension add any additional flexibility?
RC-Installer, Champion
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27,748 Points
Why not just use the Shared lines feature? Seems like this is a perfect setup for you. Of course not knowing all of your requirements it is hard to say but if you are not in 2 places at the same time then I have done this setup for customers.
What IP phone do you have? Make and modle please
Thanks
Chuck
Certified RC Installer
chuckfuscone@gmail.com
What IP phone do you have? Make and modle please
Thanks
Chuck
Certified RC Installer
chuckfuscone@gmail.com
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100 Points
I pursued Shared Lines first but was told by Support that I then couldn't have voice mail on a shared line. I have the Polycom VVX500 now. Wanted the second to be cordless so was looking at buying the Yealink W52P but don't believe that is supported for Shared Lines.
When I ran my own PBX, I was able to setup multiple devices on one extension and presence of the lines in use was displayed across all devices. So, if I answered on my cordless voip device, I was able to put the call on hold and then pick it up from any other device. I guess call park would accomplish that task on RC.
When I ran my own PBX, I was able to setup multiple devices on one extension and presence of the lines in use was displayed across all devices. So, if I answered on my cordless voip device, I was able to put the call on hold and then pick it up from any other device. I guess call park would accomplish that task on RC.
RC-Installer, Champion
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27,748 Points
Got it.
Yea, the Polycom is supported but not the Yealink on sharred lines. I did not know there was not a VM option when using a shared line so that is new to me.
You could leverage a good headset on the Other Polycom phone to be mobile but you would have to test it out.
Call Park could be a good option.
Thanks for explaining.
Chuck
Yea, the Polycom is supported but not the Yealink on sharred lines. I did not know there was not a VM option when using a shared line so that is new to me.
You could leverage a good headset on the Other Polycom phone to be mobile but you would have to test it out.
Call Park could be a good option.
Thanks for explaining.
Chuck
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112 Points
RC-Installer, Champion
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27,748 Points
Kim, Alum
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43,934 Points
There are a few options available for the Users that work from home and switch back to the office. See the link in this thread for Shared Lines.
Also the Softphone (RingCentral for Windows) is a great tool for remote users when their phone is at the office.
It's not recommended to have two extension. However simply put 2 phones on 1 extension. In the Call Handling set them to ring Simultaneously. You don't need to ever memorize or distribute the 2nd number...because both phones will ring when your DL is called.
Admin Portal: Phones & Devices: assign the 2 devices to the user and label Home or Office under Nickname.
Users: Under Call Handling & Forwarding: set it to ring simultaenously.
Also the Softphone (RingCentral for Windows) is a great tool for remote users when their phone is at the office.
It's not recommended to have two extension. However simply put 2 phones on 1 extension. In the Call Handling set them to ring Simultaneously. You don't need to ever memorize or distribute the 2nd number...because both phones will ring when your DL is called.
Admin Portal: Phones & Devices: assign the 2 devices to the user and label Home or Office under Nickname.
Users: Under Call Handling & Forwarding: set it to ring simultaenously.
(Edited)
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80 Points
It is really
annoying that each desk phone costs additional line fee; I have users with up
to 3 locations. Also you can only have one Windows Softphone assigned to do
calls; which is another limitation. This raises the cost/bill tremendously for
us yikes. Looking for alternatives now ... again ...
Kim, Alum
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43,804 Points
Uli - You can have a Digital Line (Softphone) assigned to the user that moves around to 3 locations. If they take a laptop with them to each location then there is no issue. If they will switch PC's then all they have to do is log online and de-authorize the computer between swapping computers. That way you only have the 1 DL charge for that 1 user, and they can move around to as many locations as they need.
(Edited)
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102 Points
RC-Installer, Champion
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27,748 Points
Hi Kyle, if you are using a IP phone there is a way also.
I have a few customers that travel to different locations and in each location there is an IP phone. they are all loaded in to the RC account and when he arrives to an office to work he activates that phone on that line. So you have the cost for the phone but not additional lines.
I have to say it works well
Chuck
Certified RC Installer
I have a few customers that travel to different locations and in each location there is an IP phone. they are all loaded in to the RC account and when he arrives to an office to work he activates that phone on that line. So you have the cost for the phone but not additional lines.
I have to say it works well
Chuck
Certified RC Installer
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80 Points
We have polycom phones and would like to setup either office or home and buy extra phones for home. can you please get me a summary on how to do this so I don't have to pay for another line?
RC-Installer, Champion
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27,748 Points
If you want to have IP phones at each location then you would have to convert your lines to a shared line setup. Presence is not supported with sharred lines just so you know, and RC support is the only ones that could change an existing line to a shared line setup.
What model of Polycom phones are you using?
Chuck Fuscone
Certified RC Installer
Chuck@yoritguy.com
What model of Polycom phones are you using?
Chuck Fuscone
Certified RC Installer
Chuck@yoritguy.com
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80 Points
WE have 4 of the VVX500 running currently with the need for 3 more of these or the VVX400 to be at home offices as well since we have rotating home office days. I am the admin. Right now just 4 extensions that are blasted when a call comes in. Would I need to change say xtn 102, 103, 104 into shared lines?
RC-Installer, Champion
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27,748 Points
Yes, but you have to work with Support to make the change. It is important to know if you use presence today when in the office or at home, then it will not work. You need to be aware of this. Other than that RC could convert the lines and then add the phones. Are you purchasing phones through RC or 3rd party?
thanks
Chuck
thanks
Chuck
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80 Points
If by Presence you mean the red or green dot that shows if someone is on a call, I really like that feature and send people to an open person based on that colored dot.
I have no problem if we just toggle on/off service for one phone for the other (I could put directions on each desk for the mobile users) if that is possible.
Before today I thought our only option was to add 3 more lines which doesn't make sense to the 4 of us to have 7 lines.
We bought our first 4 phones thru RC when we got setup but I see NEW versions of this (now older) phone for $175 elsewhere but I no longer see it on the RC website at all. If the price was about the same and preconfigured we would just order on RC.
RC-Installer, Champion
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27,748 Points
Hi Lee, depending on your technical accumen this could be done but there are some pitfalls if you have not done this in the past. I have several customers with this configuration and yes, 3rd party phones can be used with Ring central
If you want to discuss options and configurations in more detail contact me
Chuck
Chuck@yoritguy.com
Certified RC Installer
If you want to discuss options and configurations in more detail contact me
Chuck
Chuck@yoritguy.com
Certified RC Installer
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114 Points
Is there any update on this feature. We have 17 retail locations and pay for 2 lines at each location although we only need 1 incoming phone number and only 2 concurrent calls at any one time.
Saadet, Employee
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68,042 Points
Sorry, Ryan. This isn't something that is planned or on the roadmap at this time.
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92 Points
I'm struggling with this right now.. We all work from home and office... We like to work on IP Phones because they have some better headsets we can use. Also computers always seem to crash or have a problem so softphone scares us... (plus authorizing and deauthorizing computers a pain). Is the easiest way 2 phone assigned to the same user? simultaneous ring?
RC-Installer, Champion
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27,748 Points
Vincent, are you looking for 2 lines available at each home location?
Let me know because this is available
Chuck Fuscone
Certified Ring Central Consultant
Chuck@yoritguy.com
Let me know because this is available
Chuck Fuscone
Certified Ring Central Consultant
Chuck@yoritguy.com
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94 Points
I agree, this is something that would be great to have. I have a home office and a business office and want to be able to mirror everything in both locations so that I don't have to do anything when transitioning between the two locations.
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92 Points
No Chuck. I am looking to use IP Phones (Polycom 450)... One from home, one from the office. It seems the only way to do this is to have both assigned to one user and set both to ring at the same time? Then for dialing out (because we click to dial from our CRM) we would have to just change the ring out number to the corresponding phone when at that location... Does this sound right?
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92 Points
Look into the "Hot Desk" option. Two or more phones - only one "usable" at a time. You have to "activate" the required phone, but it's just a matter of entering phone number to be used and the password. All features go with the number - Voicemail, Presence, etc.. Works great for us.
May not be available on all plans. YMMV
May not be available on all plans. YMMV
(Edited)
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92 Points
Yeah we went with the Hot Desk Phones.. Seemed like the only solution. Only part that stinks is we can't click to dial from our CRM now (when using a hot desk phone) because each hot desk has its own unique line number...
I am coming from Mitel where each user had a phone number and password. You could log into any of their phones, from anywhere, and it would operate with the same line number. If you were logged in somewhere else it would just boot you off that physical phone. So you could only be logged in one place at any given time.
Would make a LOT of sense for RingCentral to go to this model for both their IP phones and SoftPhone. Its just so much simpler.
I am coming from Mitel where each user had a phone number and password. You could log into any of their phones, from anywhere, and it would operate with the same line number. If you were logged in somewhere else it would just boot you off that physical phone. So you could only be logged in one place at any given time.
Would make a LOT of sense for RingCentral to go to this model for both their IP phones and SoftPhone. Its just so much simpler.
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120 Points
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92 Points
