Needed call forwarding for call queue

  • 0
  • 2
  • Question
  • Updated 3 years ago
  • Answered
Needed call forwarding for my call queue to a different number when all of my agents are busy or  not available in queue. 
Photo of Wasim

Wasim

  • 120 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 2
Photo of RC-Installer

RC-Installer, Champion

  • 27,736 Points 20k badge 2x thumb
There is now an overflow call queue setup that may work.

Chuck
Certified RC Installer
Chuck@yoritguy.com
Photo of Wasim

Wasim

  • 120 Points 100 badge 2x thumb
I tried it but that is not helping or maybe I did not set it up correctly.
If you can give me instructions how to set it up that will be useful
Photo of Mike

Mike, Official Rep

  • 94,028 Points 50k badge 2x thumb
This page has instructions: Overflow Call Queues