New Analytics Portal: Hourly Call Volume report needed

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In the Office Premium product in the new Analytics Portal, it would be great to be able to export the hourly call volume data. Currently, it shows graphically on the Performance Report Queue tab but upon export, it does not come through.  This was available on the prior Historical Reports option before the Portal came out of Beta.
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Amy Price

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Posted 2 years ago

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Stephen Gonzales

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This reply was created from a merged topic originally titled Need hour to hour analytics.

Need hour to hour analytics, current only way to do that is a very manual process of choosing specific day and selecting time frame. We are trying to automate this and would like an added feature to add hour to hour feature.