New App

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

In response to Danmelmed on TWITTER: https://twitter.com/Danmelmed/status/... you haven't already updated to the new @RingCentral app don't! Doesn't work at all. #voip
Photo of HootSuite App

HootSuite App

  • 4,210 Points 4k badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 17,386 Points 10k badge 2x thumb
06-19-2017 My suggestion:  It would be more helpful to all users of this forum if you stated the specifics of what equipment you tried it with and what part of the software did not work. Describe facts.  Vague general complaints like "it doesn't work at all" do not help anyone evaluate the updated software, or increase anyone's ability to know if that would truly apply to their equipment or not. 
Photo of Operator .

Operator .

  • 90 Points 75 badge 2x thumb
Ok but if you are referring to my original complaint i didn't post it here Ring Central did.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hello Dan,

What type of issues are you having? Are you referring to the mobile app or the desktop app?
Photo of Operator .

Operator .

  • 90 Points 75 badge 2x thumb
Desktop app on windows seven login goes in a circle and then crashes before of the program launches. Tried downloading a different copy tried restarting the computer no luck.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 41,368 Points 20k badge 2x thumb
Hello Dan, 

We haven't received any reports of others having the same issue. I would suggest opening up a support case so we can see what's going on and help you out :)

Photo of Operator .

Operator .

  • 90 Points 75 badge 2x thumb
One of my employees who is on a completely different computer network also had a problem with her this morning she said it resolved itself after a few hours. So I don't think I'm the only one having issues
Photo of Mike

Mike, Official Rep

  • 91,622 Points 50k badge 2x thumb
We'll still need to know specifics.  What version of the app are you updating to?   Take a look at this thread: 
Upgrade to the latest version of RingCentral for Desktop (Crash or Failed Installation after upgrading to 8.4.5)

There's a chance outdated video cards can cause this. You might try updating the driver for your video card to see if it fixes the problem. Or roll back to an older version as explained in the link above. If that fixes the problem, then it's most likely the video card.  If you still have problems, then please open a support case.

Mike
Photo of Operator .

Operator .

  • 90 Points 75 badge 2x thumb
My computer is not that old. I already have to use old versions for another server we use it on due to the graphics card. Now I wont be able to continue updating on my primary machine either? Why are you releasing this terrible software that  people with perfectly good machines cant use? And not even warning before pushing for the upgrade? Not a happy customer with this ridiculousness. No problems like this with ANY other of countless software applications I use and update regularly on this machine. By the way its the version on your wesbsite for download - and if you dont know what that is, it is 9.1.0

This conversation is no longer open for comments or replies.