I have to give it to Ring Central.... about 1.5 years ago, I told them you needed to be able to text from the desktop app (not just smart phones)... Finally they released this feature and we LOVE it.. Our staff at all our retail locations are so much more efficient and clients love it.. Texting from our iPads was slow, but now it is awesome! Finally a great step forward for Ring Central... Now please bring your support back to the US (i dread calling them because they never fully fix a problem). Good job guys, hopefully you keep adding cool features like this!!